Mphasis Interview For Technical Support Freshers – Apply Now. Mphasis recruitment drive for Freshers in Pune. Ability to maintain composure and focus while troubleshooting and solving technical issues. Interested and eligible candidates can apply online through the Below mentioned apply link.
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About Mphasis :
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company in 2015.
Mphasis Careers Details :
Company Name: Mphasis
Role: Technical Support Associate
Pay or Salary: Rs.2,00,000 – 2,50,000 LPA
Experience: 0-1 Years.
Education: BCA,B.B.A / B.M.S, B.Com, B.Sc
Job Location: Pune
Last Date To Apply: ASAP
- Non-Engineering Graduate.
- Technical Skills: Basic Computer Hardware and applications Knowledge
- Ability to maintain composure and focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of client appointments while adapting to customer requests. Demonstrated ability to communicate complex technical concepts in simple language.
- Excellent customer service skills
- Ability to work in various shift hours.
- Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
- Respond to customer queries via inbound calls within defined SLAs.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close requests when users are satisfied with solutions.
- Level 1 troubleshooting mainly related to desktop/OS, Active Directory, DNS, DHCP, O365, Exchange related, End devices, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting.
- Escalate complex incidents/requests to upstream technical groups.
- Good Communication wrote & Verbal skills.
- Qualification- Any Graduates.
- Experience- 0 to 1 year of Technical Support Voice Experience.
- Shifts- 24*7.
- 2 Rotational weekly offs.
- 9 Hours Login ( With 1 Hour Break ).
- Ability and willingness to learn.
- should be willing to take up challenges and go the extra mile to perform work responsibilities.
- Must have great interpersonal skills and the ability to perform under pressure.
- Courteous with strong customer service orientation.
Documents Required :
Candidates Keep the below documents while going to Apply online.
- 2 Updated Resume
- Govt Id Proof PAN and Aadhar is mandatory
- 2 photos
- Educational Certificates
Latest Drive For Freshers
How To Apply Online For Mphasis Careers?
Interested and eligible candidates can apply through the below-mentioned link. Please check all the information before going to apply online For Mphasis Careers.
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FAQ on Mphasis Recruitment :
How to Apply For Mphasis Recruitment?
Ans: Candidates should apply online through the above link. Please keep all documents while going to apply online. and note down all reference numbers for the future purpose.
What is The Selection Process for Mphasis Recruitment?
- Written Test
- Technical Interview
- HR Interview
What Is The Salary Range For Mphasis Recruitment?
- For Freshers Yearly package Rs.4,50,000 -6,25,000 PA (approximately).
Does Walkin2day.com Provide Mphasis Recruitment Details in the future?
Ans: Yes, We provide all job updates including Mphasis job updates whenever recruitment there in the future.
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