Mphasis Walkin Drive for Freshers on 21st to 24th May 2018

Mphasis Walkin Drive for Freshers on 21st to 24th May 2018. Mphasis Recruitment 2018 in Pune for Tech Support associate position. Candidates with excellent communication skills (English) and Possess good analytical and comprehension skills. Interested Candidates can directly attend Interview through below mentioned address.

Mphasis Limited Company Profile:

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.

Mphasis Walkin Drive 2018

Mphasis Walkin Drive 2018 Details:

Company: Mphasis Limited


Work Location: Pune

Experience: 0-3 Years

Qualification: Any Graduate 

Role: Tech Support Associate.

Pay or Salary: Rs. 3,00,000 PA

Type of Industry: BPO / Call Centre / ITES

Job Description:

  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices,
  • VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Shift and weekly offs:

  • 24X5 process Rotational shift
  • 5 days working
  • 2 days weekly off
  • 9 hours login (with 1 hour break)

Other Benefits:

  • Pick up and drop facility
  • Global standard work environment
  • Proper desk job
  • Performance linked incentives.

Documents Should Carry for Mphasis Walkin Interview:

  • Resume.
  • Govt Id Proof(Aadhar card).
  • Two Pass port size photographs.

Interview Date and Time:

Date and Timing: Mphasis Walkin Interview on 21st To 24th May 2018 from 9:00 AM  onwords

Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
Contact person: Rashmin/Imran

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